Check in time is 4:00 pm. Early check in can be requested but cannot be guaranteed. Please contact Guest Services.

Check-out time is 11 am.

Yes, but late check outs are subject to availability and you must be arrange a late check out before your check out date. There are also costs associated with late check outs:

Check-out after 12:00pm is subject to $20.00/hr.

Check-out at 5:00pm: $55.00 + Taxes

Check-out after 5:00pm: Full nightly room rate

Late check out may not be available during December-March and June-September. Subject to availability.

For the safety of our guests and associates, housekeeping services are provided for every stay over 4 days in length; once per 4 days. If you require additional items (towels, toiletries, coffee, etc) please contact guest services.

For accommodations reserved during the peak season, which is our winter season and spans from December to April, the cancellation policy requires notification 14 days prior to the arrival date.

During the off-season, the cancellation policy is set at 72 hours prior to the arrival date.

If a cancellation occurs after the specified cancellation time:

• If a one-night deposit was paid at the time of booking, it will not be refunded.

• If no deposit was taken, a one-night room charge plus tax will be charged to the credit card on file

HSEF is the Hotel Services and Environmental Fee and is part of Bellstar’s Stay Amenity program. We hope to inspire guests to become active and truly experience our destinations and at the same time give back to the environment by offering a wide variety of activities and services, outdoor activity programming, and a variety of seasonal gear to enable all guests to get out and enjoy the area. Included in this fee is a contribution to Bellstar’s Stay® | Green program, which supports local eco-friendly initiatives. For more information, please visit bellstar.ca/green.

To avoid incurring early check-out fees, it is recommended to modify your reservation before your arrival. If you decide to depart early, a one-night room charge, along with applicable taxes, will occur.

During this highway upgrade project, road closures exist on the Trans-Canada Highway, just east of Golden. These primarily occur overnight. If the highway is closed, a detour is available via Radium, adding 90 minutes of travel time. Please visit the Kicking Horse Canyon website for a calendar of road closures.

Kicking Horse Lodging is independently operated from Kicking Horse Mountain Resort. All of the on-mountain activities are operated by KHMR (skiing, gondola, via Ferrata, grizzly bear refuge, Eagle's Eye restaurant, etc.). All on-mountain restaurants are either independently operated, or operated by KHMR. All of these businesses keep seasonal hours that vary between Winter and Summer seasons, with some closing entirely during shoulder seasons. As Kicking Horse Lodging is open year-round, we suggest you inquire directly with any activity operators or restaurants to confirm their hours of operation during your stay.

Please visit the Kicking Horse Mountain Resort website for their hours of operation, as well as listings of other on-mountain businesses.

Yes. Kicking Horse Lodging charges a minimum deposit of one nights’ accommodation, unless otherwise specifically stated. When booking a resort package or a Vacation Home a larger deposit may be required at the time of booking depending on type of package and accommodation.

Yes. We have free outdoor and underground parking

At the Palliser Lodge the clearance is 7”. Parking is first come, first serve.

No. All Kicking Horse Lodging properties are 100% non smoking environments. This includes guest rooms, balconies and common areas.

Unfortunately, none of our Palliser Lodge suites or vacation homes are equipped with air conditioning. We apologize for any inconvenience this may cause.

Please contact guest services for more information.

No, our accommodations are not pet friendly.

Yes. Free Wi-Fi is available in all accommodations and common spaces.

No, unfortunately Kicking Horse Lodging does not provide cots.

Yes. Kicking Horse Lodging does have playpens available. But, please request at time of reservation as there are a limited number available. There is no cost for a playpen.

All of our Vacation Homes have barbecues on the balconies. Palliser Lodge has a common barbecue for guests at Palliser Lodge to use.

No, mountain bike storage is not provided and mountain bikes are not permitted in the lodging guest rooms.

For the most secure storage option on property, we suggest purchasing underground parking. Please contact guests services to arrange storage.