Hotel Policies

WHAT TIME IS CHECK-OUT?

Check-out time is 11:00 am.


CAN I ARRANGE TO CHECK OUT AFTER 11:00 AM?

Yes, but late check outs are subject to availability and you must be arrange a late check out before your check out date. There are also costs associated with late check outs:

  • Check-out after 12:00pm is subject to $20.00/hr.

  • Check-out at 5:00pm: $55.00 + Taxes

  • Check-out after 5:00pm: Full nightly room rate

  • Late check out may not be available during December-March and June-September. Subject to availability.


WHAT TIME IS CHECK-IN?

Check in time is 4:00 pm. Early can be requested but cannot be guaranteed.  Please contact Guest Services. 


WHAT IS YOUR CANCELLATION POLICY?

The Cancellation Policy for accommodations reserved during the winter season (December-April) is 14 days prior to the arrival date. The Cancellation policy for accommodations booked outside of the winter season is 48 hours prior to the arrival date. If a cancellation is made after the allotted cancellation time, the one nights’ deposit paid at the time of  booking will not be returned; if no deposit was taken then a one nights’ room charge plus tax will be charged to the credit card on file. The cancellation policy for our Vacation Homes varies, please contact Guest Services. 


Stay® | Well 

What does HSEF on my confirmation mean?

HSEF is the Hotel Services and Environmental Fee and is part of Bellstar’s Stay® | Well program.  We hope to inspire guests to become active and truly experience our destinations and at the same time give back to the environment by offering a wide variety of activities and services, including unlimited access to the paperless newsstand, PressReader, outdoor activity programming, and a variety of seasonal gear to enable all guests to get out and enjoy the area. Included in this fee is a contribution to Bellstar’s Stay® | Green program, which supports local eco-friendly initiatives. For more information, please visit bellstar.ca/green. 

Does Bellstar still collect Stay® | Green fees? 

Stay® | Well is an expanded version of Stay® | Green which still supports local eco-friendly initiatives. For more information please direct the guest to www.bellstar.ca/green

Why did we start to charge the HSEF?

There were amenities that many of our guests consistently requested to enhance their stay with us. We are pleased to now be able to provide all our guests with many of these upgrades and services for a nominal fee.

What if a guest doesn’t use all of the things included in the Resort Fee, do they still have to pay?

Yes. This is a standard fee, guests are welcome to use all or none of the items included but the fee remains the same.

How do guests access the Stay® | Well amenities?

Program information, activity lists, and PressReader access are provided upon guest check-in.

 What is PressReader?

PressReader is an all-you-can-read digital newsstand with thousands of the world’s most popular newspapers and magazines.


DOES KICKING HORSE LODGING CHARGE A DEPOSIT AT THE TIME OF BOOKING?

Yes. Kicking Horse Lodging charges a minimum deposit of one nights’ accommodation, unless otherwise specifically stated. When booking a resort package or a Vacation Home a larger deposit may be required at the time of booking depending on type of package and accommodation. 


DO YOU HAVE FREE PARKING?

Yes. We have free underground parking for vehicles 8” and under in the Glacier Mountaineer Lodge. At the Palliser Lodge the clearance is 7”. Parking is first come, first serve.


DO YOU HAVE SMOKING ROOMS?

No. Kicking Horse Lodging is 100% non smoking environment. This includes guest rooms, balconies and common areas.


DOES KICKING HORSE RESORT ALLOW PETS?

Yes. We have a few select pet friendly rooms and they are subject to availability. Please contact Guest Services to reserve at pet friendly suite. There is a pet fee of $25.00 per pet, per night. 


DO YOU OFFER FREE WI-FI?

Yes. Free Wi-Fi is available in all guest room accommodations and common spaces. 


DO YOU OFFER COTS?

No, unfortunately Kicking Horse Lodging does not provide cots.


DO YOU OFFER PLAYPENS?

Yes. Kicking Horse Lodging does have playpens available. But, please request at time of reservation as there are a limited number available. There is no cost for a playpen.


CAN I BBQ AT KICKING HORSE LODGING? 

All of our Vacation Homes have barbecues on the balconies. Palliser Lodge has a common barbecue for guests at Palliser Lodge to use. Barbecues are not permitted at Glacier Mountaineer Lodge.